FAQ
Centivo plans are designed to offer high-quality care at lower prices. By focusing on a relationship between you and your primary care doctor – which can help keep you healthier, improve your healthcare experience and reduce emergency room visits – your costs stay lower without sacrificing quality of care.
Your primary care doctor focuses on your overall well-being whether you’re sick, taking care of an ongoing issue, or getting an annual wellness exam. They get to know you and your healthcare needs, help you navigate the healthcare system, and guide you to trusted, in-network specialists and services when needed.
This plan offers you a lower deductible, so there’s a lower out-of-pocket cost before your plan starts to pay toward your care. You’ll get:
- Lower deductible
- FREE primary care (including pediatricians) for sick and routine care, as well as free behavioral health office visits before you meet your deductible
- Emergency care covered as in-network no matter where you are
- A convenient virtual primary care option as an alternative to in-person primary care
The Centivo Basic PPO Plan uses the Cigna PPO Network, which includes trusted local health systems, virtual doctors and national providers so you have access to all the specialists and services you need.
You can view the Cigna provider directory at hcpdirectory.cigna.com. When asked to login/register, choose “Continue as guest”, and when asked to select a plan, choose “PPO”. Note: this site is provided and managed by Cigna and may include providers not available with your plan.
Once your plan year begins, you’ll have access to the provider directory specific to your plan via the Centivo member portal. From that link, you’ll need to create a Cigna account to view the directory.
Contact Centivo Member Care if you need help finding a provider.
Your plans use the Cigna PPO Network, which is available throughout the U.S. so they can see an in-network doctor near where they live. And, emergency care is always covered no matter where they are.
Centivo Care is a convenient primary care practice that takes the place of an in-person primary care doctor. You can visit with your Centivo Care doctor online using a secure app, as well as schedule appointments, ask questions, refill your prescriptions and more. Centivo Care is available for members 18 and older in many states. Click here to learn more.
You can use any money you’ve already put into your HSA to pay for qualified medical expenses.
As Centivo continues to grow and expand, this sometimes happens. Simply ask your doctor’s office to call Centivo at the number on your member ID card, or you can call Centivo directly to confirm whether your provider is in the network.
Although this plan uses the Cigna PPO Network, Cigna is not able to verify eligibility or benefits. Your doctor’s office should all Centivo with any questions.
Centivo Member Care is available Monday through Friday from 7 am-7 pm CT at 800-615-5975. Support is available in English and Spanish, as well as 150 other languages.
For any other questions, please contact us.